EXPO CRUISES AND TOURS

Expo Cruises and Tours was created in 1999.  Our goal is to be a leader in organizing destination focused cruises and land tours throughout the world.  By using various cruise lines, ranging from ultra-luxury to mainstream cruise lines, from big ships to small intimate vessels including expedition style ships, the main purpose was and still is to show you the amazing sights and places of interest that exist in this wonderful world. We travel to worldwide destinations that include Australia, China, Antarctica, Mediterranean, Africa, Northern Europe, South Pacific, Asia, South America and the Middle East as well as European river cruises.

We continuously scout the world for new, unique and exciting offers for our well-travelled repeat clientele. Our current offers include Rovos Rail’s authentic African Edwardian Safari between Dar es Salaam, Tanzania and Cape Town, South Africa aboard “The Pride of Africa” the most luxurious Train in the World as well as the Namibia journey.  “The Golden Eagle” Trans-Siberian Train Express Adventure from Vladivostok to Moscow and the Silk Road from Beijing to Moscow.  Our land tours include adventures to the spectacular Himalayas through Nepal, Bhutan and Tibet, visiting Burma and Cambodia or experience the Great Canadian Arctic Adventure through the legendary passage.  These are just a few of the more unique, distinctive and intimate trips that are being offered by our company.

Expo Cruise and Tours aligns itself with suppliers who offer quality partnerships, to deliver value added tours, first class hotels, combined with excellent service and inclusion of gratuities for the local guides and drivers on our own exclusive land tours. Expo Cruises and Tours hosts come from a variety of backgrounds and enable our clients to enjoy memorable vacation experiences. A loyalty discount is applied to the current brochure listed prices for repeat clients who have travelled with Expo Cruises and Tours in the past. Experience travel with a leader in organized destination focused cruises and land tours, and find out why Expo Cruises and Tours enjoys such a high level of repeat clients. We look forward to continuing our journey with you as we seek to deliver new travel adventures and experiences in the years ahead.

Terms and Conditions

1

All our prices are based on double occupancy, single occupancy rates for our packages are available upon request if not listed in our brochure or website.  Please note that all our advertised prices, any special promotions and itineraries are subject to change without notice and at any time.  Expo Cruises and Tours Inc. reserves the right to correct errors and omissions.

2

Most of our packages include round trip airfare from Toronto, other Canadian departure cities are available upon request, transfers from airport to pier and/or hotel, all your shipboard gratuities (service charges) and all port and departure taxes (except for local taxes, that are payable by cash in person).  First class hotel stays (4 and 5 star equivalent or better) are included with our packages (where stated) in our cruise/tour itineraries, train and land tour packages offered by Expo Cruises and Tours Inc.

3

Deposit requirements on our cruises, train and land/tour packages are listed below each itinerary.  An administrative $100 per peron cancellation fee is applicable to all individual bookings. A $250 per person non-refundable fee will be charged on all reservations that are cancelled prior to the final payment as part of our custom group package.  A $500 per person non-refundable fee will be charged on all river cruise/tour reservations that are cancelled prior to the final payment.  In most cases our penalties for cancelation for our land tours, cruises and cruise/tour packages are as follow after your final payment has been made and prior to your departure (per person): 120 to 91 day – 10% penalty will apply, 90 to 76 days – 25% penalty will apply, 75 to 46 days – 50% penalty will apply, 45 – 31 days – 75% and 30 days or less – 100% penalties will apply and no refunds will be made.  All airline tickets once they have been paid in full and issued at any time a 100% penalty will apply with no refunds.  Please note different penalties do apply to our special full/part charter cruises, train journeys, special land tour packages and cruises over Christmas and the New Year holidays.

4

All prices are subject to any new port, departure taxes, fees and surcharges (e.g. new fuel surcharges) that may be imposed by the airlines and/or the cruise lines at any time prior to your departure.  Even after your final payment has been made, these fees still can be applied to your invoice.  First class hotel stays (4 and 5 star equivalent or better) are included with our packages (where stated) in our cruise/tour itineraries, train and land tour packages offered by Expo Cruises and Tours Inc.

5

All our advertised land tours, train and cruise/tours are fully hosted and escorted from Toronto. *A minimum number of 20 participants is required for all of our cruise and airfare only packages in order to have an escort/host accompany the group from our office.  If the number of participants falls below this required minimum you will still be provided with a “Meet & Greet” service at the airport of your destination (with our own flight arrangements).  For your benefit, the price of your package with all the inclusions will be still be protected for you at our original group pricing by Expo Cruises and Tours Inc.

6

All cruise lines have adopted a new way of handling their documentation via internet.  No longer will they provide printed documentation for their cruises in regards to shore excursions, pre-immigration, electronic airline tickets, and travel summary of transfers, hotel stays etc.  Under the new process everyone will be responsible and required to complete their own pre– registration online directly with the cruise line via their web site. This also allows everyone to obtain the final cruise documents such as: Cruise e-boarding pass, airline’s e-tickets and your cruise travel summary.

7

If airfare for your cruise or cruise/tour is provided by the cruise line it is “entirely” at their discretion, as to the airline and flight schedule to be used.  Any special requests to change the schedule or  airline from the one that has been assigned for you  by the cruise line and/or tour operator will involve additional charges and fees imposed.   Please note that cruise lines will allow to request “air deviation” prior to the final payment, which is subject to cruise line’s final approval. These requests always will involve extra non-refundable charges and fees imposed by the cruise lines/air lines.  Please note that, there may be also a “differential fare difference” on top of the “deviation fee” to be added to the booking which are non-refundable.  Currently, many airlines now impose extra charges and fees for checked baggage at airport check-in. These fees vary from airline to airline and are subject to change without notice. Please note that no seat pre-assignments are allowed on flights issued by the cruise lines and/or the tour operators booked on a group block basis at any time.  This is totally beyond Expo Cruises and Tours Inc. control.   For those who don’t wish to fly on a group basis, you may wish to arrange own independent flights for any of our packages in order to be able to fly with the airline of your choice and be able to pre-assign seats to your own preference.

8

A booking also can be made on a “guarantee basis”, means that a certain rate is paid for a specific category. This guarantees a stateroom by the cruise line at the category that it was paid for.  The cruise line will assign at their total discretion that particular category or higher at no additional cost at any time up to the day of sailing.  No changes are allowed after your cabin has been assigned by the cruise line as part of the  “guarantee” booking process.

9

Expo Cruises and Tours Inc. strongly recommends Travel Insurance coverage for trip cancellation and interruption, medical, baggage, flight delay, due to weather, mechanical, etc.  All insurance premiums must be issued prior to final payments and are non-refundable after been issued.

10

Please be advised that your Passport must be valid for at least 6 months upon the return from your trip and have at least 2-3 full blank pages in for any visas  entry/exit stamps while travelling.  Each person is responsible to obtain any required entry visas and any necessary health vaccinations for countries visited, prior to your departure from Canada.

11

Our business hours are Monday to Friday from 9:00 am to 5:00 pm.  Our office is closed during the Statutory Holidays.  We accept Visa, Master Card, American Express*, cash and cheques, made payable to “Expo Cruises and Tours Inc.”

12

Expo Cruises and Tours Inc. is registered with the Travel Industry Council of Ontario (TICO), registration number is 50012993 and is also a member of the Cruise Lines International Association (CLIA).

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Responsibility (Important, please read this carefully):

Expo Cruises and Tours Inc., of 2 Gloucester Street, Suite 204, Toronto, Ontario, M4Y 1L5  Canada (hereinafter expressed as the Company), gives notice that all tickets and coupons issued by the Company and all arrangements for transport or conveyance or hotel accommodation are made by the Company as agent upon the expressed condition that the Company shall not be liable for any injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason or by defect in any vehicle, or through the act or default of any company or person engaged in conveying the passenger, or in carrying out the arrangements of the tour(s), or otherwise in connection therewith or of any hotel proprietor or servant.  The Company and/or associated companies accept no responsibility for any losses, additional expense, distress, disappointments or frustrations, whether physical or mental, resulting from delays due to mechanical breakdowns, changes in flight, train, ship or other services, passengers’ failure to obtain necessary tourist visa(s), government refusal to issue you a visa, your health problems or your disabilities existing prior to, arising during or as a result of your travel, weather, strikes, political unrests, quarantine or other causes or acts of God.  All tour itineraries and fares may be affected by alteration in cruise ship, air or railroad service of the various countries and by other causes.  The right is reserved for the Company to withdraw any tour announced in this program, substitute hotels, and to make such alterations in the itineraries as may be found necessary for the convenience of the parties and the proper execution of the tour(s).  Such right is also reserved to decline, to accept or to expel any person as a member of any cruise or tour at any time whose conduct is deemed incompatible with the interests of the cruise/tour group without any refunds.  The Company also reserves the right to cancel the tour prior to departure.  In such case, full refund of all payments will constitute full settlement with the passenger.  The passengers’ contract in use by the airlines concerned, when issued, shall constitute the sole contract between the airline and purchaser of these tours and/or passenger.  Any and/or all transportation companies herein mentioned shall have or incur no responsibility or liability to any travellers aside from their liability as common carriers. The Company’s associated parties reserve the right to make alterations or adjustments to the arrangements as may be necessary.
Your reservation with us confirms that you have read, understood and agreed to each and all of the above conditions and limits on responsibility